Refund policy

Step 1: Log a Return

Submit a return request to info@Velvethour.co.za and receive eligibility confirmation within 24 hours.

Step 2: Prepare Your Return

Carefully package your items for transport and evaluation( No Cost To You ).

Step 3: Evaluation

Our team will assess the returned items to ensure they meet the return criteria.

Step 4: Refund or Exchange

Once approved, you can choose to receive a refund or an exchange, provided all criteria are met.